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Muskoka Brewery Success Story
How a Leading Ontario Brewery Automated Order Processing And Got It's Team Back Into the Field.
Results Overview
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Massive Time Savings
What used to take three hours a day now takes just 20 minutes a week. Muskoka's team reclaimed valuable time to focus on leadership, sales, and growth.
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Fewer Errors, Less Stress
With orders now flowing automatically from GMS to TNG, manual entry mistakes have been eliminated, reducing back-and-forth and boosting confidence in every transaction.
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Team Refocused on Growth
THE CHALLENGE
As convenience became a new channel to the industry, Muskoka Brewery's team quickly found themselves buried in order processing. Orders were flowing in from the LCBO, but nothing about the process was connected or efficient. Orders had to be downloaded from GMS, reformatted, and uploaded into their internal systems manually. From there, the team still needed to transfer the data to TNG, their fulfillment partner, often by rekeying details by hand. It was an exhausting routine that consumed nearly three hours every single day. On top of the time drain, manual entry created risk for errors and pulled team members away from more strategic or customer-facing work. The more they grew, the harder it became to keep up.
THE SOLUTION
Muskoka was already working with OrderEase to simplify their grocery order flow, so when the convenience channel started taking off, they expanded that relationship. Together, we built a fully automated connection between GMS and TNG that removed the manual work entirely. OrderEase stepped in to handle the creation, formatting, and transfer of LCBO-related orders. Everything was synced, validated, and delivered without intervention from their internal team. Suddenly, what used to be a disconnected process filled with spreadsheets and duplicate work became a seamless end-to-end system that just worked in the background. Muskoka’s team no longer needed to export files, enter customer data, or send out fulfillment updates manually.
100% Reduction
In Manual Order Entry With GMS-TNG
694+ Hours
Saved per year
Let’s talk about how OrderEase can do the same for you.
If you’re juggling LCBO portals, GMS files, or TNG coordination, we’ll take that work off your plate—so your team can get back to what they do best.
Details
Muskoka’s experience highlights a common challenge across Ontario’s supplier network. For many breweries and manufacturers, managing LCBO workflows and coordinating with partners like TNG is still a highly manual effort. That’s time-consuming, error-prone, and ultimately limits how fast a business can scale. What worked for Muskoka wasn’t just automation; it was the ability to hand the entire problem off to someone who could solve it.
OrderEase didn’t just provide the tools. We took ownership of the process, built the integrations, and delivered a system that removed the need for day-to-day involvement. Now their team can trust that orders are handled without needing to touch a spreadsheet.
About Muskoka Brewery
Founded in 1996, Muskoka Brewery is one of Ontario’s most respected craft brewers, distributing beer, ready-to-drink beverages, and non-alcoholic products across retail and convenience. As a high-volume supplier, they serve hundreds of retail locations and manage complex channel operations across government portals and third-party logistics partners.