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Barries Garden Centre Logo

Barrie's Garden Centre Case Study

For over 15 years, Barrie’s Garden Centre has been serving the home, garden and landscape needs of the local community. “Small enough to care but large enough to satisfy,” they put their customers experience first and are eager to continually deliver exceptional service. Understandably, they recognized that being preoccupied with ordering inventory was an obstacle to fully accomplishing this.

 

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Results Overview

Overcome

Easier Ordering

Overcoming a complicated purchasing process that included phone calls, texts, emails and faxes. Now easily done online.

Online Purchasing

More Informed

Once adopting online ordering Barrie's Garden Centre saw other benefits including informed purchase history, better product awareness and the ease of ordering on the go.

Clock

More Time For Customers

Once the manual ordering process was streamlined and taken online, Barrie's Garden Centre was able to spend more tie interacting with customers.

THE CHALLENGE

Barrie’s Garden Centre needed a strategy to efficiently order nursery products and hardgoods from all their wholesale suppliers that would be easy to implement and free them up to serve their customers better.

Barries Garden Centre Logo

THE SOLUTION

OrderEase's online ordering service presented several attractive benefits to address Barrie’s Garden Centre’s identified needs:

  • A single online ordering process for all departments.

  • Full order history for better order management.

  • Mobile ordering directly from the sales floor.

The Journey

Overcoming a Complicated Purchasing Process

The purchasing department at Barrie’s Garden Centre was frustrated with the various time-consuming methods of ordering products from their wholesale suppliers. Wanda and her colleagues were juggling product catalogs, flyers and emails to access their supplier’s products. Ordering through onsite sale rep visits, emails, fax, and phone calls left them with a poorly organized and time-consuming purchasing process. OrderEase’s online order service offered them what other services couldn’t - a single ordering process for all their wholesale suppliers. OrderEase provided them with a convenient way to order nursery, home decor, and lawn and garden products directly from their suppliers online.

Embracing Online Ordering as a Business Process

As the purchasing department at Barrie’s Garden Centre began to adopt online ordering, they started to see further benefits in their daily operations.

  • Informed Purchasing History. Access to their order history through their OrderEase account offered effective order management, helping them to make more informed purchasing decisions.

  • Better Product Awareness. Wanda has been able to source new products for the garden centre by reviewing new supplier catalogs available to her online, keeping her inventory current for her customers.

  • Order on the Go. The purchasing department has now begun to order using the OrderEase mobile app on the sale floor. The mobile app offers them the further convenience of counting inventory and ordering on their tablet.

Unlocking More Time For Customers

After two years, Barrie's Garden Centre’s purchasing and order management process has gone from time consuming and manual to efficiently ordering most their inventory online. With OrderEase purchasing department has cut their administration in half allowing them to focus more on their customers. Building on this success, Barrie’s Garden Centre is now looking to integrate their POS with their OrderEase’s online order service. This integration is a natural next step to a complete technology solution for inventory and order management and better serve their customers.  

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From Our Client

Ordering with OrderEase has definitely changed our whole ordering process it allows us to be more time efficient, it allows us to spend more time with the customer and focus on the customer.
 
Wanda Arnott
MANAGER