Barrie's Garden Centre Case Study

The Journey

Overcoming a Complicated Purchasing Process

The purchasing department at Barrie’s Garden Centre was frustrated with the various time-consuming methods of ordering products from their wholesale suppliers. Wanda and her colleagues were juggling product catalogs, flyers and emails to access their supplier’s products. Ordering through onsite sale rep visits, emails, fax, and phone calls left them with a poorly organized and time-consuming purchasing process. OrderEase’s online order service offered them what other services couldn’t - a single ordering process for all their wholesale suppliers. OrderEase provided them with a convenient way to order nursery, home decor, and lawn and garden products directly from their suppliers online.

Embracing Online Ordering as a Business Process

As the purchasing department at Barrie’s Garden Centre began to adopt online ordering, they started to see further benefits in their daily operations.

• Informed Purchasing History. Access to their order history through their OrderEase account offered effective order management, helping them to make more informed purchasing decisions.
  
  
• Better Product Awareness. Wanda has been able to source new products for the garden centre by reviewing new supplier catalogs available to her online, keeping her inventory current for her customers.
  
  
• Order on the Go. The purchasing department has now begun to order using the OrderEase mobile app on the sales floor. The mobile app offers them the further convenience of counting inventory and ordering on their tablet.

Unlocking More Time For Customers

After two years, Barrie's Garden Centre’s purchasing and order management process has gone from time-consuming and manual to efficiently ordering most their inventory online. With OrderEase purchasing department has cut their administration in half allowing them to focus more on their customers. Building on this success, Barrie’s Garden Centre is now looking to integrate their POS with OrderEase. This integration is a natural next step to a complete technology solution for inventory and order management and better serve their customers.